Job Description
Senior Manager / Manager - Operations / Customs Brokerage
Position Overview: The Senior Manager / Manager - Operations / Customs Brokerage is responsible for overseeing daily Customs House Agent (CHA) operations within the branch, ensuring efficiency, compliance, and customer satisfaction. This role involves strategic leadership, operational oversight, and close coordination with team members and management to drive seamless customs brokerage processes.
Key Responsibilities
Position Overview: The Senior Manager / Manager - Operations / Customs Brokerage is responsible for overseeing daily Customs House Agent (CHA) operations within the branch, ensuring efficiency, compliance, and customer satisfaction. This role involves strategic leadership, operational oversight, and close coordination with team members and management to drive seamless customs brokerage processes.
Key Responsibilities
- Oversee and manage the daily CHA operations of the branch to ensure efficiency and effectiveness.
- Mentor and guide the CHA team, setting and achieving performance goals.
- Develop and implement strategies for optimal CHA operations execution.
- Maintain high standards of customer service, ensuring timely responses to customer inquiries and prompt resolution of issues.
- Monitor and analyze daily CHA activities for consiste...
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