Manager, Customer Support

Does your definition of success mean empowering others?

Then Jobber might be the place for you! We’re looking for a Manager, Product Support (Customer Support) to be part of our Customer Success department.

You will have the choice to work in either our Edmonton or Toronto offices or remotely anywhere within Canada.

The Team:

Our Success team collaborates with other departments and stakeholders to bring our company values to life for our customers. By embodying our values of being humble, supportive, and truly giving a sh*t, the Success team ensures that all our customers can be successful in Jobber.

Our Product Support team is the frontline of the customer experience, handling ~30,000 monthly interactions across phone, live chat, and email. From walking customers through new features to troubleshooting custom workflows, this team is often the difference between a customer who struggles and one who realizes the value of ...