Manager, Customer Support & Training

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

The Manager, Customer Support and Training will oversee a team of support engineers who provide technical support to customers who use AspenTech Digital Grid Management (DGM) software. Managers are responsible for ensuring the support team resolves customer issues according to the Service Level Objectives (SLO) with a high satisfaction level, ensuring any customer experience is delivered to high quality standards and executing other department...