Manager - Customer Support

The Datascope Support team is a highly functioning team within the Pricing & Reference Service community. As the Regional Manager for Americas of the support team, you'll lead all aspects of a group that is committed to industry-leading service. The team is comprised of managers & individuals that have experience in the PRS content, customer service skills, self-motivation, and accept the challenge and responsibility of solving some of the most sophisticated inquiries. This position will lead other People leaders and collaborates with leaders from Product Management, Technology Content Operations, and other areas to coordinate the successful strategy, adoption, retention and growth of our business
Key responsibilities include:
Lead a team of Specialist level individuals, driving excellence & efficiency in the delivery of key performance metrics.
Mentor staff to deliver outstanding customer service in accordance with global customer support guidelines.
Leads or facilitates t...