Manager – Customer Support (L2)

Manager Customer Support (L2) Company: Conversive (formerly SMS Magic) Experience: 58 years Team Size Managed: ~10 members (minimum 45 years people management) Function: Customer Support / Technical Delivery Role Overview SMS-Magic is looking for a Manager Customer Support (L2) with a strong technical troubleshooting and solution delivery background to lead our advanced support function. This role is critical to ensuring reliable, scalable, and forward-looking customer support across our conversational messaging and CRM-integrated platforms. This is not a traditional support role. It is best suited for someone who has worked as a Solution Architect, Delivery Architect, or in deep CRM / tech solution roles, and has transitioned into leading high-impact support teams. You will operate at the intersection of technical issue resolution, architecture-level thinking, cross-functional coordination, and customer confidence. Key Responsibilities Technical Troubleshooting & Issue Resolution Ow...