Manager - Customer Support

Customer Support Manager at Sprinto

Sprinto is revolutionising information security compliance—empowering over 2000 customers+ in 75+ countries to scale securely and confidently. With robust backing from top investors Accel, Elevation, and Blume Ventures ($31.8M raised), our growing global team (300+) is redefining what it means to deliver extraordinary support.

Your Mission:

Lead a world-class, remote-first customer support team to deliver unmatched experiences. You'll build smart, ISO-ready processes, harness automation and AI (Intercom, bots, macros), and shape the future of customer support at a rapidly scaling SaaS company.

What You'll Own:

• Inspire and manage a high-performing global support team.
• Elevate customer experiences (CSAT, FCR, SLA) through strategic innovation.
• Scale processes through smart automation ...