Manager Customer Support and Operations

At Keylane, we are looking for a Manager Customer Support & Operations who will take ownership of the daily delivery of our SaaS services. Are you a hands-on leader who combines operational excellence with people management? Then we would love to meet you. 

Key About Your Role  

As Manager Customer Support & Operations, you are responsible for the end-to-end delivery of Keylane’s Software-as-a-Service (SaaS) offerings within the Customer Support & Operations domain. 

Your goal is to ensure that our services are stable, predictable, compliant, and high quality, while meeting agreed service levels (SLAs) and staying within budget. You act as the bridge between customers and internal teams, ensuring smooth daily operations and continuous improvement. 

SaaS (Software as a Service) means that Keylane delivers its software t...