Job Description
We’re looking for an experienced Senior Manager of Customer Success to lead and scale our European team, focused on our top-tier markets — France, Germany, and the Netherlands. Based in Paris, you’ll play a key role in ensuring our Enterprise and Mid-Market customers achieve measurable value and long-term success with Freshworks.
Reporting to the Director, Customer Success EMEA, you’ll define regional strategy, lead a high-performing team of CSMs, and drive alignment across functions to deliver world-class customer outcomes. This is a strategic and hands-on leadership role, ideal for someone who thrives on driving results, developing talent, and shaping customer success at scale.
What You’ll Do
Lead and mentor a team of 5–8+ CSMs across multiple European markets.
Drive customer retention, expansion, and advocacy across Enterprise and Mid-Market segments.
Build scalable, data-driven frameworks for succes...
Ready to Apply?
Take the next step in your AI career. Submit your application to Freshworks today.
Submit Application