Manager, Customer Success Operations

Manager, Customer Success Operations

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

Overview

We are currently seeking a Manager, Customer Success Operations to join our Revenue Operations Team. This role is available to candidates in our Vancouver, Calgary or Toronto hub offices, or remotely across Canada (excluding Québec) or the US.

What you’ll be doing

• Leading a team of operations experts that support the Customer Launch teams (Onboarding, Data Migrations, and Professional Services), working closely with their leadership team as an extension of their team.
• Driving the planning of and owning specific strategic initiatives, programs, and projects in support of the Customer Launch team’s annual goals and quarterly OKRs.
• Becoming an expert on key metrics, data, processes, and procedures, surfacing key insi...