Job Description
**About the Role:**
The Manager, Customer Success is responsible for leading a specialized team of professionals on the CT Corporate Staffing Team supporting independent director, trustee, and contract agency appointments. This role oversees service delivery, operational performance, and client experience across high-touch, complex engagements that are critical to corporate governance and compliance.
This role will involve building strong customer relationships, promoting product adoption, and driving customer loyalty through strategic initiatives.
**Responsibilities**
+ Manage a team of Customer Success professionals, ensuring their daily activities align with departmental goals.
+ Oversee end-to-end execution of independent director, trustee, and contract agency appointments
+ Ensure appropriate cross-training and capacity planning to maintain service continuity
+ Establish and track key performance indicators (KPIs) aligned to team and or...
The Manager, Customer Success is responsible for leading a specialized team of professionals on the CT Corporate Staffing Team supporting independent director, trustee, and contract agency appointments. This role oversees service delivery, operational performance, and client experience across high-touch, complex engagements that are critical to corporate governance and compliance.
This role will involve building strong customer relationships, promoting product adoption, and driving customer loyalty through strategic initiatives.
**Responsibilities**
+ Manage a team of Customer Success professionals, ensuring their daily activities align with departmental goals.
+ Oversee end-to-end execution of independent director, trustee, and contract agency appointments
+ Ensure appropriate cross-training and capacity planning to maintain service continuity
+ Establish and track key performance indicators (KPIs) aligned to team and or...
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