Job Description

Job Summary

Ensures an environment to deliver superior customer service

Responsibilities

  • Directs and manages the day-to-day work of the in-house support team including scheduling, progress monitoring, and professional development.
  • Uses data and metrics to drive process evaluation and improvement to increase team efficiency.
  • Builds and executes customer engagement plans for target growth segments.
  • Coaches team and creating environment to deliver superior customer service.
  • Identifies upsell opportunities and works to convert customers to new tools and higher revenue packages.
  • Collaborates closely with the marketing team to institute effective and creative customer engagement and marketing opportunities.
  • Trains, mentors and grows team to create a culture of retention and revenue growth.
  • Fosters an environment that is reflective our Client's environment and expectations
  • P...

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