Job Description

For our location in Breda, Netherlands, we are looking for you as a

Manager Customer Service (m/f/d)

Plan and build the future with us – your future!

Your Tasks

  • Active customer relationship management, maintain the current and convince new customers
  • Promote and develop new services
  • Ensure the timely support regarding technical issues and parts inquiries
  • Management and further development of the local service team
  • Implementation and continuous improvement of safety standards (SMS) as well as increasing safety awareness
  • Ensuring quality requirements and ISO compliance through appropriate measures
  • Ensuring the provision and evaluation of reports for tracking all relevant KPIs (customer support, sales, margins, efficiency)
  • Optimizing administrative processes (orders, invoices, payments) in compliance with legal and internal requirements
  • Handling of legal and warranty cas...

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