Job Description

Your Job

The Customer Quality Manager is responsible for leading and managing customer-facing quality activities. This role ensures that products and services meet or exceed customer expectations, resolves escalated quality issues, drives continuous improvement initiatives, and strengthens global customer relationships. The position acts as the primary liaison between customers and internal teams regarding quality performance, requirements, and compliance.


What You Will Do

  • Customer Quality Leadership
  • Serve as the primary global point of contact for all customer quality-related matters.
  • Build and maintain strong relationships with key customers, understanding their quality requirements and expectations.
  • Lead customer audits, assessments, and quality reviews.
  • Develop global customer quality strategies and action plans.
  • Quality Issue Management
  • Lead resolution of customer complaints, field returns, an...

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