Manager - Customer Integration Success

The Manager, Customer Integration Success is responsible for ensuring that customer and partner integrations deliver measurable business value for both GLS Canada and its customers. Reporting to the National Director, Network Optimization & Innovation, this role owns the business processes, governance, standards, and continuous improvement surrounding customer integrations from initial onboarding through ongoing operational success.

Acting as the bridge between the business and IT, the Manager translates operational needs into business requirements, coordinates implementation activities across departments, and ensures customers successfully adopt GLS integration capabilities.

While Information Technology owns the technical platforms, APIs, EDI infrastructure, and software development, this role owns the customer experience, business processes, operational readiness, integration quality, and long-term success of customer integrations.

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