Manager, Customer Identity & Access Management (CIAM) (Toronto)

Core Responsibilities

• Define and maintain the CIAM strategy and multi-year roadmap aligned with business growth, digital transformation, and enterprise security objectives.
• Continuously assess business priorities, customer experience needs, regulatory drivers, and industry trends to shape CIAM capability evolution.
• Regularly re-prioritize CIAM initiatives based on changing business needs, risk posture, and market developments.
• Act as a trusted advisor to IAM leadership and senior stakeholders on CIAM investments, trade-offs, and sequencing.
• Establish and evolve measurable outcomes for the CIAM roadmap.
• Partner with business, product, and digital teams to understand customer journeys, growth objectives, and pain points.
• Translate business requirements into clear CIAM capability requirements, outcomes, and success measures.
• Facilitate alignment between business expectations and security, privacy, and techn...