Manager Customer Experience

You will lead and improve daily operations to consistently meet and exceed client expectations, implementing strategies, processes, and programs that elevate quality, productivity, and customer satisfaction:

• Will conduct regular performance and quality reviews to ensure results consistently meet client standards and operational goals.
• The CX Manager will lead efficiency initiatives while fostering a safe, positive, and high‑performing work environment.
• Will diagnose operational issues quickly and develop effective, actionable plans for fast resolution by identifying, and enhancing processes to support organizational objectives and meet evolving client requirements.
• Will monitor and analyze key performance metrics to ensure targets, initiatives, and service commitments are consistently achieved or exceeded.

REQUIREMENTS:

• Proactive, self‑driven professional who thrives under pressure and ada...