Job Description

  • Full time position

  • Senior Officer role

  • Key leadership role elevating customer experience

  • Applications close 15 March 2026
  • City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic centre of Melbourne.


    The Customer Experience team within our Executive Division provides a trusted front door to Council ensuring our diverse customers receive accurate, timely and helpful support. We partner with departments across Council to provide a consistently exceptional end to end service experience.


    About the Position


    The Manager, Customer Experience will provide strategic leadership to shape and steward Council’s vision for a consistently exceptional end‑to‑end service experience. You will champion a Council‑wide culture of service exce...

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