Job Description
Become a leader at TD Canada Trust, focusing on exceptional customer experiences. Mentor a team and drive operational excellence in Burlington, Ontario, with a flexible schedule of 18.75 hours.
The Manager, Customer Experience role is crucial within Personal and Commercial Banking. You will develop your team, enforce compliance, and collaborate with internal partners to enhance customer solutions. This position also requires you to support staff in resolving complaints and coach on effective strategies to elevate service.
Key Responsibilities:
• Mentor team for exceptional customer interactions
• Maintain employee scheduling and enforce compliance policies
• Collaborate with partners to provide tailored solutions
• Support resolution of customer complaints per guidelines
• Coach staff on effective advice-giving strategies
Requirements:
• Undergraduate degree or 3+ years of experience
• Knowledge of banking solutions and process management
• Proficient i...
The Manager, Customer Experience role is crucial within Personal and Commercial Banking. You will develop your team, enforce compliance, and collaborate with internal partners to enhance customer solutions. This position also requires you to support staff in resolving complaints and coach on effective strategies to elevate service.
Key Responsibilities:
• Mentor team for exceptional customer interactions
• Maintain employee scheduling and enforce compliance policies
• Collaborate with partners to provide tailored solutions
• Support resolution of customer complaints per guidelines
• Coach staff on effective advice-giving strategies
Requirements:
• Undergraduate degree or 3+ years of experience
• Knowledge of banking solutions and process management
• Proficient i...
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