Job Description

Job Description

Customer Experience Manager

Department: Sales
Reports To: VP, Sales
Schedule: 7:00 AM - 4:00 PM

Position Overview

The Customer Experience Manager is responsible for designing, leading, and continuously enhancing the end-to-end customer journey for Western Architectural Openings, part of MITER Brands. This role ensures a seamless, elevated experience across all touchpoints-from initial consultation through post-installation support-while reinforcing Western's position as a luxury, design-forward brand.

This leader will build and inspire a high-performing team, implement best-in-class service models, and partner cross-functionally to deliver a differentiated, white glove customer experience.

Key Responsibilities

  • Design and continuously improve the end-to-end customer journey, ensuring a seamless, high-touch experience across all phases: pre-sale, order management, delivery, installation, ...

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