Manager, Customer Community

Ready to be a Titan?

ServiceTitan is looking for a community-driven leader to build, manage, and scale our customer and employee social programs. Reporting to the Senior Manager, Social Media, the Manager, Customer Communities will be responsible for the overarching strategy and daily management of our private customer communities (including Facebook Groups and our primary community platform) and our employee social advocacy program, including overseeing and managing direct reports.

The ideal candidate is a stellar communicator with a passion for building relationships and bringing structure to our engagement efforts. You are obsessed with our customers, understanding their needs and fostering a vibrant, supportive environment. You are a data-driven and empathetic leader, capable of managing customer messaging, handling escalations with professionalism, and mobilizing our internal team to become powerful brand advocates.

What you'll do:

• O...