Manager, Customer Care

Overview

Step into the aviation industry with Cebu Pacific’s Marketing and Customer Experience Team that places people at the heart of service. The group combines Customer Experience, Brand and Technology Marketing, Digital Media, Partnerships and Ancillaries, Corporate Communications, and Customer Care to create seamless journeys beyond the flight.

Customer Care Operations plays a key role during flight disruptions. The team leads service recovery efforts, ensuring affected passengers receive timely, accurate, and empathetic communication. Working closely with Airport Operations, Network Control, and Customer Experience teams, Customer Care delivers a coordinated and consistent approach to managing disruptions.

The Customer Care Manager leads irregular operations (IROP) handling and service recovery end-to-end. This role requires strong leadership, sound judgment, and the ability to guide cross‑functional teams in high‑pressure situations. The M...