Job Description

  • Are you an experienced business improvement, business analysis or change professional looking to make a meaningful impact?
  • Do you thrive in complex, fast-paced environments where you can shape change and turn detail into practical outcomes?
  • Do you enjoy turning complex processes into clear, practical and well-documented ways of working?
  • Do you want to work with a talented, collaborative and high-performing team?

    • Group Customer Relations (GCR) is a centre of excellence for complaint resolution, delivering fair and timely outcomes for our customers. We oversee complaint handling across the Group and manage escalated and complex complaints, while using complaint insights to influence meaningful change.

    Through the complaint process, we identify breakpoints across products, services and processes, and use those insights to influence change that improves both customer and employee experiences. We continually strengthen our complaint management...

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