Job Description

Role Summary

The Content Operations Manager will lead a team to meet the Content Operations service goals while maintaining a high level of customer satisfaction. The manager will interact with internal stakeholders and GHX North America leadership to provide operational oversite and ensure we meet our delivery targets. 

Required Skills-  

  • Excellent communication skills; verbal, written, and electronic. 
  • Ability to identify learning opportunities and self-educate where resources and opportunities are present 
  • Strong understanding of the Business Process operating environment and the key levers (including process excellence using Six Sigma Framework) to enhance performance metrics (KPIs & SLAs)
  • Operates with a sense of urgency and is an effective leader and influencer in a cross-functional team. 
  • Teamwork and team development focused. 
  • Leadership qualities and skills ((Problem-solving, decision making...

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