Job Description
Permanent role Sydney or Melbourne location Hybrid work - 3 days in the office
We are seeking an experienced Manager to lead a high-performing Technical Assistance Centre (TAC) team within a large, complex managed services environment.
- Permanent role
- Sydney or Melbourne location
- Hybrid work - 3 days in the office
This is a senior leadership opportunity for someone passionate about operational excellence, service improvement, and leading teams through critical incident management, change delivery, and stakeholder engagement.
The Role:
As the technical operations leader, you will be responsible for delivering high-quality contact centre managed services, ensuring service levels are achieved and continuous improvement is embedded across the function.
Key responsibilities include:
- Leading a TAC team to deliver incident resolution, problem management, and change implementation
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