Manager, Client Services

Position Description

Title: Manager, Client Services

Department: Sales

Immediate Supervisor: VP Customer Experience and Product Management

Status: Exempt Salaried

Location: Truro, Nova Scotia, on-site

Position Purpose: The primary mission of this individual is to manage, lead, and oversee the daily operations of the client services team, ensuring excellent customer experience and efficient sales execution processes. This person must have the ability to develop and implement strategies to enhance customer satisfaction, retention, and revenue growth.

Principal Accountabilities

• Lead, mentor, and develop a team of customer service professionals, providing ongoing training and performance coaching
• Manage complex customer inquiries and resolve escalated issues with professionalism and urgency
• Establish and monitor team performance metrics; analyz...