Job Description

  • Lead, coach, and grow a customer-facing technical support team

  • Drive performance through 1:1s, feedback, and development plans

  • Manage escalations and major incidents with a customer-first approach

  • Analyze support metrics and customer feedback to improve operations

  • Collaborate cross-functionally on product and process improvements



    • What you must have:

  • Leadership experience in a SaaS or enterprise support environment

  • 10 years of SaaS support experience in a client-facing role.

  • At least 5 years of progressive leadership experience within a support organization.

  • Strong people management and stakeholder communication skills

  • Proven ability to lead teams in fast-paced, high-pressure situations

  • Solid technical background and incident management experience

  • A servant-lead...

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