Job Description
Job Title - Manager, Client Relations, Managed Services
Role Summary
The Manager, Client Relations, Managed Services will lead the transition and ongoing delivery of multiple outsourced finance and operations processes for a Canadian client. This role owns end to end process migration, including requirements discovery, due diligence, documentation, training, hiring, operational readiness, service delivery governance, stakeholder management, and continuous improvement. The person will act as the primary bridge between the client stakeholders and internal delivery teams, ensuring quality, consistency, timelines, and measurable outcomes across all managed services workstreams.
Key Responsibilities
Role Summary
The Manager, Client Relations, Managed Services will lead the transition and ongoing delivery of multiple outsourced finance and operations processes for a Canadian client. This role owns end to end process migration, including requirements discovery, due diligence, documentation, training, hiring, operational readiness, service delivery governance, stakeholder management, and continuous improvement. The person will act as the primary bridge between the client stakeholders and internal delivery teams, ensuring quality, consistency, timelines, and measurable outcomes across all managed services workstreams.
Key Responsibilities
- Client Relationship and Stakeholder Management
- Serve as the primary point of contact for the client for managed services delivery, transitions, and ongoing governance.
- Bui...
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