Manager, Client Experience

The Manager, Client Experience is responsible for overseeing the delivery of high-quality insurance brokerage services to clients. They serve as the a critical point of contact for clients, managing relationships and ensuring customer satisfaction, while also supporting the sales and marketing efforts of the firm. Possession of RIBO licence is a requirement.

Duties and Responsibilities

• Serve as the primary point of contact for clients and markets offering assistance, as needed;
• Manages and cultivates strong relationships between markets and clients, ensures submissions are complete, accurate, and presented professionally;
• Highly responsive to client needs, including answering calls and returning messages before the end of each business day, and responding to emails within the next business day;
• Ensures all data requests from clients and markets are met on time;
• Prepares quotes and proposals, works with policie...