Manager, Claims Governance

This role is responsible for supporting the business in meeting its obligations under internal policy frameworks and regulatory requirements, while also helping teams leverage these frameworks to achieve their strategic objectives. It involves working closely with the Claims Leadership team, the TAL Risk Office, and senior management to understand, manage, and take ownership of material risks, controls, and processes.

Operating within the Claims Shared Services & Governance department, the role collaborates with other areas to review and identify potential risk and quality trends, recommending and implementing strategies to address these findings and drive continuous improvement.

In this role you will:

• Provide timely and relevant risk and governance insights to the business, Risk Office, and senior management.
• Implement and manage risk practices, policies, and procedures to strengthen compliance.
• Communicate and dri...