Job Description
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In this role you will:
Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.Leads the design and development of high-quality, multi-modal learning experiences by overseeing production, collaborating with designers, and applying adult learning and experiential principles.Collaborates with stakeholders and SMEs across geographies to validate content accuracy and ensure deliverables drive measurable business outcomes in a high-performance environment.Oversees reporting and CMS dashboards to ensure learning development completion and alignment with project scope and timelines, while providing insights and recommendations based on trend analysis.Implements learning evaluation tools, including learner scorecards and feedback loops, to measure effectiveness and drive continuous improvement.
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