Job Description
We’re looking for an Operations Manager – Customer Care to own the operation, inspire supervisors, and ensure top‑quality service delivery.
🚀 What you’ll do
Lead and coach supervisors, helping them grow into strong leaders.
Act as the first point of escalation for supervisors and senior managers.
Ensure service quality, performance KPIs, and action plans are met.
Manage staffing, absenteeism, team climate, and performance reviews.
Drive recruitment, onboarding, and development of new supervisors.
Anticipate operational needs and align resources with business goals.
Represent and defend your team’s work with stakeholders.
🎯 What we’re looking for
Proven experience leading leaders (minimum 2–3 supervisors with teams).
Strong background in call center / customer care operations.
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