Manager, Business Process Analysis

Job Description

Overview

The Business Process Manager role will be responsible for leading ongoing transformation efforts focused on the evolution of Zendesk’s business operations, and core business processes. This role will be a key people Manager to champion the customer experience by analyzing, identifying, and implementing improvement opportunities across Zendesk’s Customer Operations.

Responsibilities

• Manage, coach, and develop a team of continuous improvement and business process Analysts; set goals, provide feedback, and build growth plans.

• Establish operating rhythms (standups, 1:1s, backlog/portfolio reviews) that support synchronous and asynchronous work across time zones.

• Foster a culture of measurable, iterative improvement, psychological safety, and continuous learning.

• Lead various continuous improvement activities across Zendesk’s continuous improvement lifecycle stag...