Job Description
**Manager Business Performance & Customer Insights**
**Location: Hyderabad**
**Function: GCX-OTC (Global Customer Experience & Order-to-cash)**
**Reports To: Associate Director Business Performance & Customer Insights**
**Role Overview**
The Manager, Business Performance & Customer Insights is responsible for translating global GCX-OTC (Global Customer Experience & Order-to-cash) strategy into trusted performance insights, scalable data products, and governance mechanisms that improve customer experience and order-to-cash outcomes. This role acts as a key execution partner to senior leadership by connecting operational priorities, customer pain points, and enterprise data capabilities into clear decisions and measurable business impact.
The role balances hands-on analytics delivery with strategic ownership of the GCX-OTC analytics operating model. This includes establishing a governance framework for metrics and data products, managing the data produ...
**Location: Hyderabad**
**Function: GCX-OTC (Global Customer Experience & Order-to-cash)**
**Reports To: Associate Director Business Performance & Customer Insights**
**Role Overview**
The Manager, Business Performance & Customer Insights is responsible for translating global GCX-OTC (Global Customer Experience & Order-to-cash) strategy into trusted performance insights, scalable data products, and governance mechanisms that improve customer experience and order-to-cash outcomes. This role acts as a key execution partner to senior leadership by connecting operational priorities, customer pain points, and enterprise data capabilities into clear decisions and measurable business impact.
The role balances hands-on analytics delivery with strategic ownership of the GCX-OTC analytics operating model. This includes establishing a governance framework for metrics and data products, managing the data produ...
Ready to Apply?
Take the next step in your AI career. Submit your application to Amgen today.
Submit Application