Manager, Account Management

Job Description

The Manager, Account Management is responsible for the overall processes, training, evaluation and support for student finance/accounts receivable services. The Manager, manages day to day operations and handling of all student issues, as well as assessing and measuring the effectiveness of services provided. This position may also assist, design and implement programs that foster student success and customer service as well as contribute to the accomplishment of the operational objectives for the academic partners and organization. Works in a contact center environment that supports students regardless of service modality. Reports directly to the Director, Student Finance. This leader is charged with being a role model for the organization Covista values and fosters a culture of CARE consistent with organization's mission, vision, and purpose.
 

Directs and manages an Account Management team and provides leadership in order to continually imp...