Management Information System Analyst

Job Summary:

We are seeking an experienced MIS Analyst with 3+ years of expertise in Management Information Systems, specifically supporting operations within the US Mortgage process. The ideal candidate should possess strong analytical skills, excellent command over reporting tools, and the ability to handle sensitive data accurately and confidentially. Prior experience in a mortgage BPO environment is essential.

Key Responsibilities:

• Prepare and deliver daily, weekly, and monthly operational and performance reports across various US mortgage functions (Origination, Underwriting,Processing, Closing, Post-closing, etc.)
• Track and report on SLA adherence, productivity, and quality metrics for teams and clients
• Work closely with Operations, Quality, and Client Services teams to collect, validate, and interpret process data
• Automate manual reports using Excel Macros, SQL queries, or dashboarding tools to i...