Managed Services Telco Engineer L2

Are you looking for a role that allows you to progress your career? Do you want to work in an environment where people love what they do, and are interested in making sure their jobs are done with care and precision? We are looking for a MS Telco Engineer L2.

As a MS Telco Engineer L2, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure remain operational. Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreements (SLAs).

Requirements

• First pass fault analysis
• Identifies problems and errors prior to when they occur.
• Logs incidents in a timely manner with the required level of detail.
• Liaise wi...