Managed Services Manager

Role Overview

The Manager, Managed Services is responsible for overseeing a Managed Services (MS) operations and support delivery across Gogh’s client portfolio. This role ensures that client issues, enhancements, and service requests are managed efficiently, within defined SLAs, and with exceptional quality.

The Manager, Managed Services leads the support team across functional and technical domains, coordinating ticket prioritization, root cause analysis, and resolution. Acting as the bridge between MS clients, Delivery leadership, and PMO, this role ensures that clients experience consistent value, transparency, and proactive communication throughout the support lifecycle.

Key Responsibilities

Leadership & Team Management

• Lead and manage the Managed Services team, including functional and technical analysts, ensuring coverage, responsiveness, and quality of service.
• Oversee onboarding and training of MS consultants t...