Job Description

Job Description

🌐 We're Hiring: Managed Services Engineer – Tier 3 (Remote, Pacific Time Zone)

Are you a seasoned network engineer who thrives in complex environments and loves solving challenging problems across multi-vendor platforms? Join our global Managed Services team and help support mission-critical networks for enterprise clients across the U.S.

📍 Location: Remote

📶 Level: Tier 3 / Senior Support

What You'll Do

  • Provide Tier 3 support for diverse network environments including Cisco, Fortinet, Palo Alto, ADTRAN, Juniper, Meraki, and HP/Dell switches
  • Troubleshoot advanced routing protocols: OSPF, EIGRP, BGP, MPLS, DMVPN
  • Support SD-WAN platforms (Cisco Viptela, Ecessa, Vergx) and wireless LAN controllers
  • Configure and troubleshoot voice services: SIP, PRI, Hosted PBX, TDM/IP interworking, Fax over IP
  • Collaborate with field techs and ISPs to resolve complex issues
    • ...

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