Position Overview

As a Managed Services Engineer, you will be the primary technical and relationship lead for assigned clients within Managed IT Services. This role combines advanced technical support, a deep understanding of client environments, and proactive service delivery management. Our Managed Services Engineers ensure client satisfaction, drives service excellence, oversee delivery of technical services, and act as the main escalation point for unresolved technical issues.

Essential Duties & Responsibilities:

Provide Multi-Client Support:

• Deliver first class technical support for a diverse range of systems a...