Job Description

What you'll do

  • Supervision over the development of Salesforce based solutions
  • Participate in customer calls providing support to both sales and presales teams
  • Work closely with our Global Sales and Customer Success teams
  • Set strategic and operational goals and priorities to align with corporate objectives
  • Ensure SLA metrics are in place and are related to response, triage, close, incidents service availability, and performance
  • Ensure operational procedures and practices are well-defined, documented, consistently applied and benchmarkable to global best practice
  • Develop strategies improve plans to drive performance and cost-effectiveness
  • Administer staff performance and career development activities
  • Develop and maintain processes to ensure up-to-date documentation, knowledge transfer and service quality
  • Participate in monthly, quarterly, and annual client SL...

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