Job Description

The Major Account Manager is responsible for managing and growing a portfolio of high-value strategic accounts. This role is a trusted advisor to customer executives, accountable for customer success, retention, renewal, and profitable expansion of services. The Major Account Manager coordinates cross-functional teams to deliver measurable business outcomes and ensure long-term relationships.

Key responsibilities
  • Own a portfolio of major enterprise accounts: serve as primary commercial and relationship owner.
  • Develop strategic account plans aligned to customer business objectives and company goals.
  • Drive revenue growth through renewals, upsell, cross-sell and expansion opportunities.
  • Identify and qualify new opportunities within assigned accounts; build and manage opportunity pipeline.
  • Lead executive-level engagement, including regular business reviews and strategic planning sessions.
  • Coordinate delivery, professional services, support, ...

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