Job Description

Toronto, Ontario M5V 3L9 Posted February 24th, 2026

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Job Type: Full Time

Job Category: IT

Job Description

Mainframe DevOps Support

Toronto, ON - Onsite

Total Experience: 6-8 years
Required Skill Set:

  • Serve as the first point of contact for Mainframe-related support tickets submitted via the DevOps Jira Service Desk or ServiceNow.
  • Assess, categorize, and prioritize incoming tickets, ensuring accurate logging of the issue details and the actions taken.
  • Perform initial diagnostics and troubleshooting to resolve simple issues or escalate complex problems to the appropriate Mainframe or Helios support teams.
  • Work closely with the Helios team to address issues related to the Helios on Jenkins (Helios V1) pipeline, as applicable.
  • Keep ticket submitters informed about the status of their issues, providing regular updates and clear communication ...

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