Main Shop Service Advisor

Company:Renfrew Chrysler Dodge Jeep Ram Ltd.Are you a people person who loves solving problems and delivering exceptional customer service?Join our team at Renfrew Chrysler Dodge Jeep RAM as a Main Shop Service Advisor and become the trusted link between customers and our technicians.In this fast-paced role, you'll guide customers through their service experience, communicate repair recommendations, coordinate with technicians, and help ensure every customer leaves feeling confident and valued.What You'll DoWelcome and assist customers throughout their service visitSchedule and prepare customer appointmentsIdentify vehicle concerns through customer conversations and vehicle walk-aroundsCommunicate repair and maintenance recommendations clearly and professionallyPrepare estimates and repair orders with transparencyCoordinate with technicians and parts staff to keep repairs on trackProvide updates and follow up to ensure customer satisfactionHelp achieve customer satisfaction and sales g...