Job Description


Job Description:

Responsibilities:
  • Advanced Mac OS Support
  • Provide Tier 2/3 technical support for Mac OS environments, addressing issues with operating systems, hardware, software, and configurations.
  • Perform Mac OS installations, upgrades, and patching, ensuring that endpoints meet corporate security and compliance standards.
  • Configure and manage Mac-specific settings, preferences, and security features to support user productivity and data protection.
  • Hardware Troubleshooting And Support:
  • Diagnose and repair hardware issues for Macs (desktops, laptops) and related peripherals (monitors, docking stations, printers, etc.).
  • Assist with setup, deployment, imaging, and lifecycle management of Mac devices.
  • Liaise with vendors and third-party service providers for hardware repairs and warranty claims.
  • Mobile Device Integration.
  • Support Apple mobile devices (iPhones, ...
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