Machine Learning Engineer

This role focuses on building and operating machine learning and LLM-based solutions, primarily including but not limited to supporting Maya's customer experience channels. The Machine Learning Engineer will work closely with data science, engineering, and platform teams to deliver scalable, cost-efficient AI solutions with measurable impact.
Develop, deploy, and maintain LLM-based applications, including voice-based and text-based automated agents.
Collaborate with data science and engineering teams to operationalize AI solutions for Maya's customer support ecosystem.
Identify inefficiencies and pain points in internal cloud and ML services and drive cross-functional initiatives to address them.
Design and evaluate ML infrastructure that scales existing solutions while optimizing performance and cost.
Analyze monitoring, logging, and performance metrics to inform system improvements and service enhancements.
Measure solution impact and iterate based on customer satis...