Machine Learning Engineer

This role focuses on building and operating
machine learning and LLM-based solutions
, primarily including but not limited to supporting Maya's customer experience channels. The Machine Learning Engineer will work closely with data science, engineering, and platform teams to deliver scalable, cost-efficient AI solutions with measurable impact.

• Develop, deploy, and maintain LLM-based applications, including voice-based and text-based automated agents.
• Collaborate with data science and engineering teams to operationalize AI solutions for Maya's customer support ecosystem.
• Identify inefficiencies and pain points in internal cloud and ML services and drive cross-functional initiatives to address them.
• Design and evaluate ML infrastructure that scales existing solutions while optimizing performance and cost.
• Analyze monitoring, logging, and performance metrics to inform system improvements and service enhancements.
• Measure so...