Job Description

Role: M365 Support Engineer

Location: Chn/Hyd/Pune

Exp: 4-7 yrs

Mode of interview : Virtual

Must Have Skills:

Microsoft 365 (M365), Exchange Online, Outlook, Microsoft Teams, Teams Phone/Telephony, VoIP, SharePoint Online, OneDrive, Intune, Jamf, MAM/MDM, BYOD, Windows application packaging (MSI/EXE), PatchMyPC, application deployment, testing & validation. ITIL, ServiceNow, enterprise user support, troubleshooting, customer communication.

Key Responsibilities:

  • Provide L2/L3 support for Exchange Online, Outlook, Teams, OneDrive, and SharePoint in a large enterprise environment
  • Resolve end‑user issues related to email, collaboration, file sharing, and Teams functionality
  • Troubleshoot Teams meeting, voice, and call quality issues, ensuring reliable user experience
  • Administer and support Teams Phone / Telephony features ...

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