Job Description

Netoyed (Grapes Telecom Pvt. Ltd.) is seeking an experienced M365 MSP Engineer with deep hands-on expertise to deliver world-class desktop and end-user support across global markets (UK, Australia, USA). This role sits at the intersection of enterprise infrastructure management and customer success, requiring expertise in Microsoft 365 platform administration combined with PSA/RMM platform mastery and exceptional troubleshooting discipline. You will own the technical health of enterprise client environments, and manage ticket lifecycle through ConnectWise Manage. This is a fast-growth position reporting directly to MSP Operations, with clear visibility into client escalations, technical debt resolution, and platform optimization opportunities.
About Netoyed Netoyed is a CMMI Level 5 certified technology consulting firm with offices across Noida, Singapore, Sydney, and the USA. We serve enterprise clients across financial services, healthcare, media, manufacturing, and professional s...

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