Job Description
Job Description
Location : Sheffield
Role 3 | M365 Copilot SME (3x Vacancies)
Provide 3rd / 4th Line Operational Support for M365 Copilot across HSBC’s tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.
Key Responsibilities:
Incident & Problem Management
Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).
Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc
Observability and Monitoring
Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector
Requir...
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