Job Description

Shangri-La Group in Penang is seeking a Service Associate C - Telephone Operator to provide exceptional telephone assistance to guests. The ideal candidate will have a minimum of 1 year experience in hospitality or customer service and must be fluent in English, Cantonese, and Putonghua.

The role involves managing guest inquiries and ensuring positive communication experiences. A friendly attitude and strong interpersonal skills are key to thriving in this vibrant environment.

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